Heap Analytics is an industry leading digital insights platform that helps organizations pinpoint and act on key business insights. To remain a leader in their market, the R&D organization needs to operate efficiently and effectively. Unblocking developers and business technologists that support R&D is a core initiative and key to their success.
Heap has 100 engineers and 400 employees overall, embedded within Heaps R&D organization are dozens of “Business Technologists
” that continuously build automations and internal tools that drive the business forward. Heap turned to WayScript to help expedite delivery of these business centric tools and services and now relies on WayScript to develop and deploy operational scripts quickly and effectively.
Mike Hagerty, a Senior Demo Engineer at Heap leverages WayScript to drastically reduce the time required to build and deploy new product features for demo purposes. “I use Python to generate synthetic data within [Heap's] environments for demonstration purposes. I use WayScript to develop and run these scripts on a consistent schedule over time, with associated alerts to notify me if anything breaks.”
Like many other organizations, Heap needs their SRE and DevOps resources laser focused on revenue generating activities. This focus ensures the highest level of customer satisfaction, but inadvertently hinders business technologists like Mike to build tools and services without dedicated infrastructure support.
“WayScript has removed the need to worry about hardware, has provided a consistent development environment that I don’t have to jump through hoops to maintain, and have done so in a reliable and secure service”
Heap saw fast value in WayScript and has reduced development time of demo features by 40% leading to more valuable customer engagements. Heaps DevOps resources no longer need to support one off developer needs and have reduced context switching significantly which translates to increased focus on mission critical applications and customer uptime.